AI creations
Help with image or video generation, failed results, downloads, and your gallery.
VimagiaEspañolHow can we help?
Find quick answers or contact us directly. Our support team typically replies within 24–48 business hours.
Email supportinfovimagia@gmail.comReplies within 24–48 business hours01
Support topics
Credits and purchases
Questions about credit packs, balances, charges, and restoring eligible purchases.
Account access
Help with sign-in, email verification, Google Sign-In, or account deletion.
Privacy and safety
Questions about your photos, personal data, permissions, or privacy requests.
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Frequently asked questions
A generation failed. Were my credits charged?
Check your updated balance in the app. If a charge appears for a failed creation, email us with the approximate date, style name, and account email so we can review it.
How do I restore a subscription?
Open Credits & Pro in Vimagia and select Restore Purchases while signed in with the same Apple Account used for the original purchase.
How do I manage or cancel Vimagia Pro?
Open iPhone Settings, tap your name, select Subscriptions, choose Vimagia, and manage or cancel the subscription there.
How do I delete my account?
In Vimagia, open Profile, then Settings, select Delete Account, and confirm. You can also contact us if you need assistance.
VIMAGIA SUPPORT
Contact Vimagia SupportStill need help?
Include your account email, device model, app version, and a short description of the issue. Never send passwords or full payment details.